Return and Replacement Policy

 

Start A Return

 


 

We thank you for your business and want you to be happy with your purchase.  However if you need to make a return, we are here to help!  These are Neon Production Supply LLC's ("we", "our" or "NPS") Standard Return Policies and apply only to products purchased directly by you ("Customer") from NPS.

 

 


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 Standard Return Policy

NPS has return policies that apply to specific product types.  Below is our standard return policy.  Please be sure to consult the appropriate section of this policy for the terms pertaining to your product as it is considered an addendum to the terms in our standard policy.  If there is no special policy for your product type, it is covered under our Standard Policy.

We are happy to assist you in a return for a refund on many of our products.  All product returns require an Return Authorization (RA).  The easiest way to obtain an RA is to visit our Return Page within 30 days of originally receiving your purchased items.  You may also send us a message from ourContact Page or by phone at 844-370-NEON (6366).

 

Item Condition
Restocking Fees
Shipping
Refunds

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Shipping Guidelines Policy

When shipping items back for a return, NPS kindly asks that all items shipped back follow these guidelines:


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Electronic Parts

Generally speaking, due to the nature of electronics we cannot accept returns on electronic circuit boards, parts or any electrical components such as but not limited to IC's, transistors and capacitors.  While we do guarantee they work when they leave our store, we cannot guarantee against possible damage during installation by customer.  Any signs of attempted installation or alteration will also void return eligibility.


Expendables

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We cannot accept returns of opened expendable products.


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Speaker Parts

Recone, Refoam Kits and High Frequency Diaphragms
 Adhesive
 Custom Cut Tinsel Lead, Shims

Speaker parts must be shipped back in the complete original packaging and orientation that they were shipped.


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Microphones with Capsules

Unfortunately, we cannot accept returns on microphones with capsules for sanitary reasons.


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Custom Products

Custom Cut to Length Products
Custom Fabricated Products

For custom fabricated products, we will generally send detailed drawings to be signed off to make absolutely sure you are getting what you ordered.  In the event that there is a mistake on our part, we will do what it takes to get you what you ordered.


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Special Order Products


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Used Equipment