Speaker Repair Service FAQ

Commonly asked questions regarding speaker repairs are listed below.  This is split up into 4 sections:

If you have any additional questions please Contact Us, we are happy to help.

 

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General Questions


I need my speaker fixed, can you fix it?

We primarily work on pro audio and touring loudspeakers.  Generally speaking if your speaker has a paper cone then we can fix it.  If it has a plastic or poly cone, then it depends on the problem.

More detailed information on different types of repairs are below.


How much will it cost?

Raw Speaker Driver 

Information for many speaker models can be found on our Repair Pricing page.  If you still cannot find what you are looking for, please Contact Us to get an estimate.

Speaker In an Enclosure

For speakers installed in an enclosure, our minimum rate is a Bench Fee of $47.50 per unit, which will be collected at the time the gear is dropped off or received.  The Bench Fee covers the first half-hour of diagnostic and repair work.  After that, we bill by the quarter-hour at the rate of $95 per hour plus parts and sales tax if picked up locally.

Please note that we cannot help you remove a speaker if it is installed in your vehicle.


Why a Bench Fee? Why don't you offer free diagnostics?

In many instances, taking the unit apart and diagnosing the problem is about 90% of the work, and can take up to an hour or even more. Our techs enjoy being paid for the work they perform, and we enjoy paying then for their time.


How long will it take?

For raw speaker drivers we can usually get a quote within 2 business days.

For speakers installed inside enclosures we try our best to provide an estimate within 5 business days and complete the repairs within 10 business days from the date that an estimate is approved.


What is the warranty on my repair?

All repairs performed by Neon Production Supply LLC carry a warranty on parts and workmanship. This warranty does not cover equipment failure due too, but is not limited too, misuse, abuse and improper use.

Reconing - 90 Days Parts, Adhesive and Workmanship
Pro Audio / Home Audio Refoam
 - 7 Years Parts and Workmanship
Car Audio Refoam - 1 Year Parts and Workmanship

*Please note that if repairs are performed under a manufacturers warranty, the warranty of the repair is then dictated by the terms of the manufacturer's warranty.


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Car Audio Speakers


My speaker is not working, can you fix it?

It depends on the problem and if we can get the parts.  A good rule of thumb for different types of speakers is below.

Paper Cone
  • Recone - We can usually recone any speaker with a paper cone.
  • Refoam - We can usually refoam any speaker with a paper cone.
Plastic Cone
  • Recone - We usually cannot recone speakers with a plastic cone.  Parts are typically not available for these types of speakers and need to be replaced.
  • Refoam - We can usually refoam any speaker with a plastic cone.

Can you pull my speaker out and see what is wrong with it?

We cannot remove speakers from vehicles. Please pull your speaker or take it to the dealership to have them remove the speaker. Once it is out and you know the make, model number and size, get in touch with us to get an accurate quote.


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Home Audio Speakers


My speaker is not working, can you fix it?

It depends on the problem and if we can get the parts.  A good rule of thumb for different types of speakers is below.

Paper Cone
  • Recone - We can usually recone any speaker with a paper cone.
  • Refoam - We can usually refoam any speaker with a paper cone.
Plastic Cone
  • Recone - We usually cannot recone speakers with a plastic cone.  Parts are typically not available for these types of speakers and need to be replaced.
  • Refoam - We can usually refoam any speaker with a plastic cone.

I have a speaker with a built in amplifier that is not working, can you fix that?

We generally do not work on home stereo electronics but may be able to refer you to someone locally. Please Contact Us for more information.


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Pro Audio Speakers


My speaker is not working, can you fix it?

For the most part, we can fix any pro audio speaker.

Even if we are not a factory authorized service center for your brand, we can typically get parts for any pro audio speaker.


I have a speaker with a built in amplifier that is not working, can you fix that?

We can work on some powered loudspeakers.  Due to the sophisticated nature of modern electronics, we usually only work on powered speakers that we are a factory authorized service center for.

We are a factory authorized service center for:

  • B-52
  • JBL Professional
  • Mackie
  • Nexo
  • QSC
  • Yamaha Commercial Audio

I have a large scale sound system that needs maintenance or repair, can you work on that?

We are very well versed in troubleshooting and repair, acoustical verification and tuning of large scale sound systems. Please Contact Us for more information.


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