Below is a list of commonly asked questions regarding warranty repairs. If you have any additional questions please Contact Us, we are happy to help.
We typically look at warranty equipment within 5-7 business days depending on our current workload. If parts are needed, the timeframe to completion depends on the manufacturers processing time and stock of parts.
A copy of your original purchase receipt from the authorized reseller you purchased your equipment from is required for warranty service. Purchase orders and estimates are not acceptable substitutes for purchase receipts. We cannot start the warranty claim process without a copy of your original purchase receipt.
While this list changes from time to time, here is a list of the brands we currently can perform warranty service on:
- Crown Amplifiers
- JBL Professional
- Pioneer DJ / Pro Audio
- Yamaha Commercial Audio
Unfortunately we cannot perform warranty service on equipment covered under these warranties. Please contact your warranty provider to find a service center nearest you for service.
Some brands do require the unit is purchased from an Authorized Dealer in order to qualify for warranty coverage. Please contact us with your original purchase receipt if you are unsure.
We cannot guarantee the warranty terms. We recommend contacting the manufacturer for the most up to date information. Below is a general list of information:
- Pioneer DJ, 1-Year from Date of Purchase (Excluding B-Stock and Refurbished Units)
- JBL Pro Electronics, 3-Years from Date of Purchase
- JBL Transducers, 5-Years from Date of Purchase
- Crown, 3-Year for most amplifiers. 5-Year for Touring and High-End Install amplifier. ***This should be stated on the last page of your owners manual.
Generally speaking, a manufacturers warranty is to cover any manufacturing defects and/or common design issues within the warranty period. Below is a list of things not covered under warranty and may also void your warranty:
- Misuse / Abuse
- Physical damage
- Customers attempt to disassemble and repair
- Liquid damage
- Excessive heat damage
- Burned voice coil (speaker only)
In most situations, all packaging and shipping costs associated with getting the equipment to us is the customer's responsibility.
Return shipping is typically covered by the manufacturer.
Most manufacturers require that the customer keeps the original packaging to send the unit to us for warranty repair. If equipment is not sent in original manufacturer packaging, the customer may incur costs for shipping materials.
In most situations, the manufacturer will only allow us to ship the unit back to the address from which it was shipped.
If your unit has an external power supply, please include it with your unit. Other cables or media are not needed for the repair and should not be included unless they cannot be physically removed. Any cables, media or other items sent in with the unit(s) will be considered an accessory. Neon Production Supply is not responsible for the handling of accessories that are sent in with unit(s) for repair.