Warranty Repair Service FAQ

Below is a list of commonly asked questions regarding warranty repairs.  If you have any additional questions please Contact Us, we are happy to help.

 

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My equipment needs service and is covered under warranty, can you fix it?

While this list changes from time to time, here is a list of the brands we currently can perform warranty service on:

  • B-52
  • Crown Amplifiers
  • DBX
  • JBL Professional
  • Mackie
  • Nexo
  • QSC
  • Yamaha Commercial Audio

My equipment is covered by a third party warranty (such as Guitar Center Pro Coverage), can you fix that?

Unfortunately we cannot perform warranty service on equipment covered under these warranties.  Please contact your warranty provider to find a service center nearest you for service.


What do I need to bring with me to get my equipment serviced under warranty?

We require a copy of your original purchase receipt from the authorized reseller you purchased your equipment from. Purchase orders and estimates are not acceptable substitutes for purchase receipts. We cannot start the warranty claim process without a copy of your original purchase receipt.


How long will it take to get my equipment fixed?

Repair time can vary based on our workload and availability of parts.  We try our best to get equipment diagnosed within 5 business days. We will then order parts if not in stock and will get the repair done as soon as parts arrive from the manufacturer.


I need to ship my equipment to you for warranty service, who pays for that?

Shipping arrangements for warranty service vary between manufacturers, this can be found in your warranty documentation when the equipment was purchased or on the manufacturers website.

While not a guarantee, typically the manufacturer requires the customer to make the initial transportation arrangements and pay for shipping charges.  They will then pay for the return shipping charges if the repairs are covered under warranty.

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